In recent years, the importance of co-design in healthcare has gained increasing recognition. Co-design refers to the practice of collaborating with patients, families, and care partners in the design of system priorities, planning and programming. This approach lends itself to better health outcomes as it fosters trust, improves satisfaction, and leads to services that are truly patient-centered.
To enhance our co-design approach, the North Simcoe Muskoka Specialized Geriatrics Services (NSM SGS) program is integrating a member of the Waypoint Patient-Client Family Council (PCFC) into our team. This pilot project, which extends to March 31,2026, will build bridges between our program and Persons with Lived Experience(PWLE) across the region. By collaborating with our leadership and clinical teams in planning, programming and advocacy, we hope to enhance our co-design outcomes.
On March 3, Lauren Cassell joined our team in a 0.5 FTE capacity. Lauren, an Experience & Engagement Representative with the PCFC, describes her shifting focus over the past five years.
My mother and I care for my father, who has dementia. I live with him to provide the constant supervision he needs, and through this, I have gained a deep understanding of dementia, the importance of small moments of clarity, and the value of maintaining a positive outlook. This experience has sparked my passion for finding solutions to support his cognitive decline and preserve his independence. I’ve also developed a strong desire to support caregivers, having witnessed my mother's dedication to her late parents and now her husband.
I was also my late grandmother’s live-in caregiver. After her husband passed away, I became her grief counselor, companion, and household manager. Though it was challenging, this time was invaluable in helping me develop skills and insights that fuel my passion for enhancing care for aging adults. I am committed to researching resources for older adults, ensuring they can enjoy a comfortable retirement with services that improve their quality of life and preserve independence.
NSM SGS is excited about this win-win pilot project. Our team will support some training and orientation for Lauren to improve her knowledge and skills and in turn, she will help us by amplifying the voice of PWLE in our work. In addition to attending key internal leadership and team meetings, Lauren will support two key 2025/26 projects (Care Partner Respite project, Early Identification & Emergency Preparedness project), participate in Dr Katie Bingham’s CIHR Behaviour Success Agent Research Project Advisory Committee, and build relationships with the PCFCs embedded in NSM Ontario Health Teams to promote communication with our local communities. On March 5, Lauren joined our Leadership Team at our Strategic planning event and comfortably settled in offering some great insights and comments into the discussion. What a great start!
Embedding a member of the Waypoint PCFC into the NSM SGS program represents an exciting step forward in healthcare co-design related to the care of older adults and care partners in our region!